FAQ

Can I cancel my order if I regret or for other reasons?

• Orders can only be shipping with 24 hours of purchasing. NO EXCEPTIONS!  We have to order items from other cities and get shoes from factory.  We can only cancel if you ask within 24 hours.  To cancel an order please email us at support@webgtrade.com

Do you give reship/refund or compensation if my package is stolen?

• As listed in our shipping policy,  items marked DELIVERED in the tracking we provide you we are not responsible for after the fact.  Unfortunately in our industry we are targeted for fraud often so we have to take this approve and we use the tracking and delivery companies to confirm delivery.

Duties & Taxes

• All international duties and taxes are the sole responsibility of the customer and are not included at checkout.

How can I return/exchange?

• We can except a request for an exchange within 7 days of the item being delivered.  After this, the item/s are yours and not eligible for exchange.  you can contact us to do an exchange at support@webgtrade.com

I received a tracking number but it doesn’t show any status.

• We use a variety of methods to ship your items to be delivered to your doorstep. Due to the nature of our products, they are sometimes detected and rejected for export. This might mean that the original tracking number that was generated and emailed to you has been rendered invalid. Please reach out to us if you noticed any anomalies on your tracking status.

I want to see some real pictures, is that possible?

• We can send to you some pictures if requested and available, but no promises we will meet all you picture needs. Please check our website pictures as well as our instagram in this case, all photos are real. If you want more pictures of your order, you can note it in order notes and we will try to meet your request. 

My package is missing but the tracking number shows that it has been delivered.

• My package shows that it has been signed but it is not in my mailbox/door, what should I do? Please check with your neighbors or family to see if they helped sign for your package. In addition, contact the delivery company to confirm the final location of the package. If the package is stolen by a stranger, we are sorry that we cannot provide more help. Please pay attention when the tracking number is available, and contact the delivery person to ensure that the package is not placed in a location where it is easy to be stolen.

When will I receive the tracking info?

• Usually within 3-6 days after payment done. If not, please contact us to know the reason.

Why I haven’t receive my tracking number after purchased few days? i selected FEDEX?

• Your item has most likely shipped as we prioritize our expedited shipping option.  But there is no FEDEX shipping in the local city where the shoes ship from, so they must be sent via DHL first, and the tracking will update once it reaches its first stop.  Then the tracking is provided to us, and we send it to you.  Please understand this can take a few extra days, but your item/s have shipped.